How to Help People in Community Forums Like a Boss
Thursday, Mar 4, 2021
Whether it is part of your job description or not, helping users in community forums is always a great idea if you work for a company representing a given technology, product, or service. The key idea is to make sure that users don’t struggle.
But how do you know when and how users are struggling? Well, there are arguably many sources where you can get this information from, such as your support channel, your partners, and your consultancy department, if there is any. Just talk to them periodically and understand where the customers struggle the most. But another one that is becoming fundamental in today’s industry is community forums.